Support, troubleshooting and general information

If you’re having issues with certain areas of Boxfrequency.FM check the topics below. If the problem persists please contact us on Facebook message or contact us on boxfrequency@gmaiiil.com

The Player

The player stream is working but dropping out occasionally

We stream at a higher bitrate (192kb/s) than most other radio stations to provide you with the highest quality audio at all times. At times this can be fairly intensive for your internet connection. Please check your connection on SpeedTest. If this is not the issue a higher audio bitrate requires higher CPU (central processing unit) power to ensure the stream can be handled by your computer, tablet or mobile device. If you have an older computer, tablet or phone this may not have the required power to run the stream.

The player stream is not working at all

If the stream has not been working for more than 15 minutes please contact us on boxfrequency@gmaiiil.com and we will try and resolve the issue as soon as possible.

Contributing as a DJ for Boxfrequency.FM

What is the process to join?

So you want to get involved with Boxfrequency.fm and become a DJ? Awesome! Drop us a message on Facebook message or contact us on boxfrequency@gmaiiil.com and we will get back to you as soon as possible.

Important note: The process will involve you to be vetted for skill and commitment.

How often do I need to contribute if I am successful in becoming a DJ?

This depends entirely on how often you want to contribute to Boxfrequency.fm. Our minimum contribution standards are 2 hours per show. If you would like to know more please contact us on Facebook or by emailing us at boxfrequency@gmaiiil.com

General Support

What browsers can I use Boxfrequency.FM on?

Boxfrequency.fm has been optimised for the latest browsers (Google Chrome, Mozilla Firefox, Opera, Microsoft Internet Explorer and Edge and Safari for Mac OS X)

The minimum browser specification you can view Boxfrequency on is: Google Chrome 54.0.2840, Mozilla Firefox 30.0, Opera 41, Microsoft Internet Explorer 9, Mac OS X 9.1.3